which have helped to earn us our 4½ Star rating! Below are a few examples:
“...The in-depth warm-ups, acupressure, and Tai Chi program Mr. Johnson has created have greatly helped my condition.”
“This is a well run site, I am very pleased with the exceptional service this site provides. I talked to the owner and he was very helpful and I received a lot of knowledge about this video and possible other purchases. He also explained how to become certified to instruct this program.”
Shopping.com Review - (5 star overall rating)
“Tai Chi for Seniors was one of the best Internet purchasing experiences I've ever had - and I purchase a number of products online.
I found out about Tai Chi for Seniors because I've had four major back surgeries - which if I knew now what I knew then, as many of us say, I wouldn't have opted for the surgeries. I wish I knew about Tai Chi for Seniors earlier. Like five, six years ago.
I'm not officially a "senior." I'm in my early 50's, but the in-depth warm-ups, acupressure, and Tai Chi program have greatly helped my condition.
...If there was a rating system on a scale of 1 to 10 I would have to give this company, product, service and useability a solid 9. 10's to me are perfection and something to strive for but unattainable...so I am very pleased with this product, which has made my daily life better. It's reduced my pain, increased my mobility, and kept me from spiraling ever downward...”
|“Many [of my students] report having better balance, more leg strength, and just feeling better and having more energy after our morning workout.”
“My students love ‘Tai Chi for Seniors’. And many report having better balance, more leg strength, and just feeling better and having more energy after our morning workout. I recommend it for anyone interested in learning Tai Chi.”
Tai Chi Instructor
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. How long does it take to process and ship an order?
All DVDs ship within 1 day of your order, and we stand behind all
our DVDs. We also offer free shipping within the US. There is no sales
tax added unless you live in California.
· What if the merchandise is defective?
In the majority of cases, we find that it is the DVD player or personal
computer that is responsible for improper playback, so we ask that you kindly
test our DVD in another player/computer before returning to us. If you are still
experiencing difficulty with our DVD after having tried it on other players, we
will be happy to issue you another copy and ask that you return the original to
us by marking ‘return to sender’ on the original mailer.
· What if the merchandise is not received?
If you have not received a package within 7 business days within the
continental U.S. or 10-15 days for Canadian orders, please contact us by e-mail
or phone 1-800-497-4244 and we will mail you another package after verifying your
address. If you happen to receive both parcels, we simply ask that you mark ‘return
to sender’ on the second parcel and mail it back to us.
· What if the customer isn’t satisfied with the content
of the video?
If you return the product to us, along with a note explaining the reason for returning it, we will refund your order in full the same day we receive the returned item.
· Does the customer pay for the returned shipping charges?
As long as the original packaging is in tact, you may return the product
free of charge via USPS simply by marking 'return to sender' on the parcel.
· How quickly are refunds processed?
Refunds are processed upon receipt of returned DVD (at no cost to customer).
· How is money refunded (Visa/MasterCard Credit, cheque)?
If you paid by credit card, the amount will be credited back to the
original card. If paid by cheque, a new cheque will be issued and promptly mailed
· Where do we ship returned merchandise?
801 Tupper St. Suite 1111 Santa Rosa, CA 95404.
If you have any questions or comments about Tai Chi for Seniors shipping or refund policy, please send us your thoughts to our E-mail Address or feel free to call us at our number above.