Security and Privacy Policy

Security

We are committed to making sure that our online ordering system is as secure as possible and that your private information is kept secure. In order to make our ordering and customer information secure, we use Secure Socket Layers Technology, SSL, to encrypt the information during our checkour process. Our SSL checkout software encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. You will enter the secure portion of our site when you check out of our store. When the order form page loads into your browser (which may take a moment), you will be able to see that you are in a secure, encrypted mode, by noticing that in Internet Explorer a lock icon appears on the status bar and in Netscape the security lock icon on the button bar and on the bottom of the page is now locked. Once in this secure mode, your submissions to our site are encrypted and secure from outside users.

Privacy Policy

Privacy has become an important issue in internet commerce - as it should be. We believe strongly that your personal information is your private information and should remain private. Below you will find the formal statement of our privacy policy. But we think it is important to let you know, without all the technical jargon, that we are committed to keeping your private information completely private. Bottom line - we do not share our customers information with anyone. We recognize that this is your private information, and in no circumstance will we ever sell or share your information with another company. That being said, onto the formal statement of our privacy policy:

Tai Chi for Seniors is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect personal information you provide online.

Basic Confidentiality Policy

It is Tai Chi for Seniors policy that personal information, such as your name, postal and email address or telephone number, is private and confidential. Accordingly, the personal information you provide is stored in a secure location, accessible only by designated staff, and used only for the purposes for which you provide the information (such as to reply to your request or to handle your complaint). For example, when you file a complaint about a business online, the personal information you provide will be used to process your complaint.

If you also indicate on our sites that you would like to receive information about Tai Chi for Seniors products or promotions, your personal information will be added to the Tai Chi for Seniors mailing lists. You can indicate your desire when completing one of our contact forms or when you send us email. All those entering online orders will automatically be added to our mailing list. If at any time you change your mind and would like to add or remove your name from the Tai Chi for Seniors's mailing list, or correct your personal information, please let us know through our contact page.

Types of Information collected
Tai Chi for Seniors collects the following types of information: Name and email address information from those submitting contact forms, and billing information (name, address, phone, email, credit card information, etc.) from those placing online orders. Also, our host system does collect anonymous information on our site's visitors as described below (see No Computer Tracking of Identifiable Information). Whenever "sensitive information" (credit card numbers) is transmitted or received, it is done so in an encrypted manner to assure privacy. Tai Chi for Seniors does not currently process its credit card orders electronically over the net. Instead, all credit card information is processed offline.

No areas on our website condition access on the disclosure of individually identifiable information, such as user-password protected areas.

Tai Chi for Seniors also has a message board where it allows its visitors to both post and read messages. We retain the right to delete or otherwise edit these messages as we deem appropriate. In addition, testimonials which are offered by customers may be used and publicly posted on our web site. These testimonials will be edited so that the person's identity remains confidential. If at any time a person wishes that his/her testimonial no longer to be used by Tai Chi for Seniors, that person just needs to let us know through our contact page

Prospect Information Tai Chi for Seniors does not directly solicit any prospect information (prospect information is information about one person submitted by someone else). The only type of prospect information we collect is: if a customer asks us to email information to someone else or if someone submits a different person as the party who a product is being shipped to. In any event, prospects have the same rights of access and correction as regular visitors to our website. With the possible exception of your own marketing (sending information that a person requested we send to a prospect), prospect information will only be used for the purposes for which it is submitted. Prospect information will NEVER be shared outside the company with any third parties for any purpose. Prospects also have the same level of choice (at least at the time of first contact) regarding marketing as those individuals who actually visit our website. We do not currently market to prospects other than as discussed above.

Access to Information
If at any time you change your mind and would like to add or remove your name from a Tai Chi for Seniors mailing list, or would like to review or correct your personal information, please let us know of your requested changes through our contact page. In order for you to gain access to any sensitive information like credit card information, you will be required to provide unique, identifying information that will assure us that you are in fact the person whose information you are requesting.

No Release of Information to Third Parties

Personal information will not be released to third parties for any reason. There are no other circumstances under which we will provide or sell personal information to third parties.

No Computer Tracking of Identifiable Information

Our computer is not set up to track, collect or distribute personal information about its visitors. It does recognize the home server of visitors, but not email addresses. For example, we can tell which Internet Service Provider our visitors use, but not the names, addresses or other information about our visitors that would allow us to identify the particular visitors to our sites. This information is used only for internal purposes by our staff.

In addition, our web sites track information about the visits to our web sites. For example, we compile statistics that show the daily number of visitors to our sites, the daily requests we receive for particular files on our web sites, what search site visitors come from, what search terms are used, and what countries those requests come from. These aggregated statistics are used internally to better provide services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information. Some of this information is collected by our host server, and some may be collected by the use of third party tracking software. Any information collected by third party software is password protected on their server and no other party has access to it.

If you have any questions or comments about Tai Chi for Seniors privacy policy, please send us your thoughts to chigung@mindspring.com or feel free to call us at 800 497 4244.